This privacy notice explains how Explore Essence handles personal data when you use the website, submit an inquiry, or request a guided tour or related experience. It is written to help you understand what we collect, why we use it, and how you can exercise your rights.
You may have rights to know what data we hold, ask for corrections, request deletion in appropriate cases, limit certain processing, and object where the law allows. We will assess each request in context and may need to keep some information where required for legal, security, or recordkeeping purposes.
To protect your information, we may ask for details needed to confirm your identity and understand the scope of the request. Once verified, we will review the request and respond within the time required by applicable law, or explain if an exception or extension applies.
Inquiry records, booking details, and related correspondence are retained for the period needed to manage the request, support service administration, address follow-up questions, and meet legal or accounting obligations where applicable. When data is no longer needed, we delete it or anonymize it unless a lawful reason requires continued retention.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The version in effect is the one posted at the time you review the site, unless a later notice states otherwise.
Privacy data overview
Depending on how you use the website, we may process your name, email address, phone number if you provide it, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the site working and to understand basic delivery issues.
We receive personal data when you submit a contact or booking request, communicate with us by email or phone, or provide details through the website form. Technical data is generated automatically when you visit the site, including information needed for security, troubleshooting, and delivery of the page.
The website uses essential cookies needed to operate the site and support basic functions, and preference cookies that remember your privacy choices. We do not confirm analytics or advertising cookies as active on this site.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may also clear stored cookies from your device. If you disable essential cookies, some parts of the site may not function as intended.
We use personal data to respond to contact requests, arrange and confirm bookings, review tour date and group details, consider accessibility or dietary information you choose to provide, maintain website security, and support technical delivery of the site. We may also use limited information to manage follow-up communication and keep records needed for administration and compliance.
We may share limited data with service providers that help us operate the website, deliver technical functions, or manage communications. These recipients are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, respond to lawful requests, protect our rights, prevent fraud or misuse, or support the security of the website and its users. Any disclosure is limited to what is reasonably necessary for that purpose.
Where GDPR applies, we process personal data on a lawful basis appropriate to the context, such as responding to a request, carrying out a booking-related step, meeting legal obligations, or relying on legitimate interests for security and service operation. We keep the scope of processing limited to what is needed for the relevant purpose.
If GDPR applies to your data, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability where applicable. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal obligations or by the need to retain information for legitimate business or compliance reasons.
